Help and support

Find the next useful answer.

Get help with installation, accounts, subscriptions, food scanning, Coach Review, Health Connect, cloud backup and privacy.

Install & access

Getting started

Where do I install CounterHype?+

Use the official Google Play listing linked from the CounterHype install page. Avoid APK files from third-party sources.

How do I continue a website preview?+

Sign in on the website and in CounterHype with the same account, then use the preview handoff where available.

Subscription

Pro and purchases

How do I restore Pro?+

Open Profile, choose Restore purchases and use the CounterHype account intended to own the restored Google Play entitlement.

How do I cancel?+

Manage or cancel the subscription in Google Play before renewal. Deleting the app or account does not cancel store billing.

Food

Scanning and estimates

Why should I review a scan?+

Labels, package regions and AI-assisted estimates can differ. Review serving size and values before saving when precision matters.

What if a barcode is not found?+

Try label scan, food search, Quick Add or create a personal food and reuse it later.

Coach

Reviews and changes

Does Coach change my plan automatically?+

No. Review the evidence and choose Apply, Customize or Keep current.

Is Coach medical advice?+

No. Coach Review provides general fitness planning and cannot diagnose or treat pain, injury or medical conditions.

Account & cloud

Backup and recovery

Why can cloud sync need attention?+

Account access, Pro status, installation verification, network availability or a data conflict can pause sync. The app explains the next available action.

Can I export my data?+

Use the account tools to export JSON. Keep exported files private because they can contain sensitive health and activity information.

Health & privacy

Permissions and control

Is Health Connect required?+

No. It is optional and only reads supported categories after you grant permission.

How do I delete my account?+

Use the in-app account deletion flow where available, or follow the verified request instructions on the Delete Account page.

Still stuck?

Send enough detail to reproduce it.

Include the CounterHype account email, Android device, app version, what you expected, what happened and a screenshot with sensitive details removed.

Email support

Never send passwords, full payment-card details or private exported data.